Payment Policy

Last Updated: 12 May 2026

This Payment Policy outlines the billing structure, payment terms, and financial conditions applicable to services provided by IndWerk Labs.

1. Standard Project Payment Structure

Unless otherwise agreed in writing, project-based services follow the standard payment milestone structure below:

50% Advance Payment: Required before project initiation, planning, resource allocation, research, or any execution work begins.
25% After Scope Finalisation: Payable once project scope, deliverables, structure, workflow, wireframes, technical approach, or implementation plan is approved.
25% Before Delivery / Handover: Final payment must be completed before website launch, source file release, deployment handover, admin access transfer, asset delivery, or final project closure.

2. AMC / Maintenance / Retainer Services

Annual Maintenance Contracts (AMC), monthly retainers, monitoring plans, support subscriptions, SEO retainers, AI optimization retainers, and maintenance services are billed 100% in advance for the applicable billing cycle unless explicitly agreed otherwise.

3. Delayed Payments

Delayed or overdue payments may result in temporary suspension of work, paused maintenance support, delayed delivery timelines, withholding of access credentials, postponed deployment, or interruption of ongoing services until dues are cleared.

4. Third-Party Expenses

Domain registrations, hosting, premium plugins, themes, software licenses, APIs, cloud services, AI tools, advertising budgets, SMS/email credits, payment gateway charges, and other third-party costs are billed separately unless specifically included in the approved quotation.

5. Taxes

Applicable taxes, including GST where relevant, may be charged additionally unless expressly stated otherwise in the proposal, invoice, or agreement.

6. Payment Confirmation

Work commencement, continuation, milestone progression, deployment, or handover may be subject to payment confirmation and reconciliation.

7. Delivery Hold Policy

Final deliverables, website migration, live deployment, admin credentials, source code, design assets, documentation, reports, or ownership transfer may be withheld until all outstanding payments are fully settled.

8. Change Requests & Additional Scope

Any additional features, revisions beyond agreed scope, urgent requests, third-party integrations, redesign requests, or new deliverables may require separate quotations and advance payments.

9. Payment Methods

Payments may be accepted through bank transfer, UPI, approved payment gateways, or other officially communicated payment channels.

10. Non-Payment

Continued non-payment may lead to project termination, service suspension, restricted access, cancellation of pending deliverables, or recovery action where applicable.

11. Contact

For payment-related queries, invoices, billing clarifications, or account reconciliation, please contact us through the official contact details listed on our website.Click Here